4,084  Excellent
TrustScore 5 out of 5


In the Contact Lenses Supplier category

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4,084 total


Rated 5 out of 5 stars

Fantastic customer service

I haven’t received my glasses yet, but I can say customer service is fantastic. I had a slight hiccup upon ordering as it was the incorrect shipping address. Philip on the CLEARLY live chat corrected this right away for me and now I’ll sleep tonight knowing my glasses will ship to the correct address. Thanks CLEARLY and thanks Philip!

Date of experience: July 08, 2023

Reply from

We are delighted to read that you had an excellent experience. It is always encouraging to learn that our customers are satisfied with our service as it is what we strive for every day. The good words you have for us are passed on and we would like to thank you for your appreciation. We definitely love to serve you again soon. -AQ

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Rated 5 out of 5 stars

Great product

Great product, So much cheaper than last pair of glasses from the optometrist. Will definitely buy again from here!

Date of experience: June 05, 2023

Rated 5 out of 5 stars

Easy to find the contacts I was looking…

Easy to find the contacts I was looking for. Delivered a day sooner than indicated.
Everything I would expect from an online purchase

Date of experience: May 28, 2023

Reply from

Thank you so much for this great review! We are really happy to hear that you enjoyed our great service and fast delivery, and we truly appreciate your feedback! - SH

Rated 5 out of 5 stars

Awesome Service

Fast service - considering the type of prescription. The product is exactly as shown/described/advertised. Over $200.00 cheaper than my local optometrist for the same enhancements and product.

Date of experience: June 03, 2023

Reply from

Hi Malcolm! Glad to hear you're enjoying the new frames! We have a wide selection available on our website to meet all of our customers needs and preferences, so we're thrilled to hear that you found something you loved! We look forward to helping you find that next great pair real soon! - AC

Rated 5 out of 5 stars

Best contacts pricier around in NZ…

Best contacts pricier around in NZ ridge now, for service, choice, and prompt delivery.

Date of experience: June 15, 2023

Reply from

We are so thrilled to hear how much you enjoyed our fast delivery and great prices! Thank you so much for your review. We truly appreciate it! - SH

Rated 5 out of 5 stars

Excellent customer service Nino D

Just spoke with Nino D on the phone, I made an error with my order and he made it very simple and easy to fix, clearly talked me through the steps and was an overall quick and stress free experience, thank you so much!

Date of experience: June 29, 2023

Reply from

Hi Willow, thank you for your review and feedback! We're so glad to hear that Nino was able to assist you with all your questions and concerns, and we definitely look forward to 'seeing' you again real soon! - AC

Rated 1 out of 5 stars

I wish I could give this company a -5…

I wish I could give this company a -5 star review. From my current experience their customer service team are extremely incompetent at finding a solution to giving me an update on when my parcel will be shipped. Have waited over a month now and was given a 1-17 business day timeframe. Customer service reps just send back generic responses that they are following up with the fulfilment team but no one has any updates and it’s been days now. Asked to have this escalated to a manager so I’m waiting to see what they come back with. Ridiculously incompetent service from staff not trained properly in first point of contact customer care resolution.

Date of experience: July 04, 2023

Reply from

We're so sorry to hear of the delays encountered with your order! We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we'd really like to help you out with this. In order to proceed, we'll require some further information first. Please let us know what your order number is, and/or email address so we can pull up your account and proceed accordingly. We look forward to hearing from you soon. - AC

Rated 5 out of 5 stars

Very happy customer

Having been a glasses buyer from traditional bricks and mortar businesses I approached my purchase from Clearly online with a little, understandable apprehension.

Fortunately, I had nothing to worry about. From selection to receipt the process was simple and trouble free.

The frames I chose are perfect and the prescription lenses amazing.

Because the price with the introductory discount was so competitive, I went all out and upgraded my lenses with thinner material, protective coatings and sunlight protection.

The quality is very good. There's no distortion and with the frames, lightweight and comfortable.

I'm convinced, very satisfied and will return soon for dedicated prescription sunglasses.

Date of experience: May 21, 2023

Reply from

I appreciate your feedback a lot. That we exceeded your expectations and provided value for your money makes us happy. Customer happiness is our top priority, therefore we much appreciate any positive comments you may have. Thanks to customers like you we've been able to commit over 600,000 (over half a million!) pairs to people in need through our Buy One, Give One program! It will be our pleasure to assist you once more in the near future. -AQ

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly. Pleasant surprise inside. Wished the delivery was signature required as there are parcel theives around.

Date of experience: June 26, 2023

Reply from

Hi Dinu, thank you so much for your feedback! We are so happy to hear how much you like our fast delivery and enjoyed our little gift of the gummy bears! - CT

Rated 5 out of 5 stars

After an initial lackluster experience…

After an initial lackluster experience - NOT due to anything the Clearly team did wrong - the team at Clearly has gone out of their way to help and to make everything better
Excellent service

Date of experience: June 20, 2023

Reply from

Thanks so much for the awesome update Duncan! We truly appreciate it! - AC

Rated 5 out of 5 stars

Daryl Fernandez went the extra mile

Daryl Fernandez went the extra mile. He had to contact my Optometrist to check that the prescription she had given me was correct, which it was not. He was very extremely helpful guiding me how to send a copy of the prescription to him.
A very pleasant, helpful, and professional person. You are lucky to have him as a staff member.

Date of experience: June 14, 2023

Reply from

Hi Lesley, thank you so much for the awesome review and feedback! We'll be sure to pass this along to Daryl and the rest of the team for you! - AC

Rated 5 out of 5 stars

I made a mistake on my order

I made a mistake on my order, I rung clearly and spoke to Marisa,she helped me rectify my mistake and put my mind at ease. She was professional, friendly and sorted everything out.
Thank you so much Marisa!

Date of experience: June 19, 2023

Reply from

Thank you for your 5-Star review Tracee! We're glad to hear that Marisa was able to assist you with this, and we look forward to 'seeing' you again real soon! - AC

Rated 5 out of 5 stars

Repeat customer here and will keep…

Repeat customer here and will keep coming back. Quality is so good and a great delivery timeframe considering in store can be 3 or more weeks sometimes. Clear process and so convenient n

Date of experience: May 13, 2023

Reply from

Hi Matt, thanks so much for your excellent review and feedback! We also want to thank you for your many years of business with us, we truly appreciate it, and we look forward to many more years to come! - AC