EECU Credit Union Reviews

This banks services are great employee response are v Good and excellent services

Date of experience: July 17, 2022

I recently applied for a credit card through EECU. I did this through the website in a matter of minutes. And I had the answer within a matter of minutes. I just had a few follow-up questions and then I was all set. It was extremely easy to use the website. I would recommend this bank to anyone. I have been a member for about 15 years. And most of my friends and family bank with them as well.

Date of experience: June 23, 2023

I opened an account and funded it with a check. They told me it will take 9 days for the check to clear. In the meantime, my balance shows as -$5 because they have a $5 minimum. I linked a Schwab account to this account and it made two small deposits and then withdrew those deposits for verification. EECU charged me $34 for an overdraft fee because of the withdrawal. I had to call and wait the typical 5 to 6 minutes on hold and navigating through their phone maze to get to a person. The employees are always very helpful and polite. My complaints are their system of automatically charging an overdraft fee for an account verification, their phone maze and their bogus "we are experiencing an unusual heavy call volume." Just be honest and don't make up bogus excuses.

Date of experience: June 20, 2023

My experience turned-out to be anything BUT great. I did learn that by calling-in, one reaches a call-center employee--not necessarily a banker well-versed in EECU products. It appears that a visit to the facility is required to find-out about investing in A CD.

Date of experience: June 08, 2023

I have never had a problem at EECU, tellers are always pleasant and professional. The manager Debbie is exceptional. If they are busy, I see her working out front so the clients are taken care of and the wait time is minimal,I appreciate that

Date of experience: May 20, 2023

I didn't ask or expect to be given a chance to take part in a program that I didn't know about, but the staff was very helpful.
I was given an oppotunity and shared information that helped my savings and investments grow much faster.
Thank you EECU staff

Date of experience: May 07, 2023

Everyone I've encountered there has been friendly and helpful. Interest rates are good and there are few or no fees attached to transactions.

Date of experience: May 25, 2023

They wanted proof of lien holder for insurance. I provided that multiple times over the web and they kept rejecting it. Finally went down and proved that the car was covered and they were the lien holder. The manager of the bank still would not accept it because the letter had my name on it instead of my wife. Worst bank ever. I swore once before i would not use them and i guess i am the stupid one for going back. I talked to the manager Lori Morgan and she we not any help either. No customer service what so ever. I wish i would have never opened a CD with them !

Date of experience: June 05, 2023

The attitude of people we depend on to make our lives easier. Ms. Curry went out of her way to guide me in making the right choice to maximize my money’s earning potential. She was patient, kind in her counsel. She answered all my questions. 5 Stars

Date of experience: April 11, 2023

Though the wait was longer than in other Financial Institutions, we were delighted with dealing with Kendrin, the EECU Officer, after it was our turn. Kendrin responded to all our questions and treated us appropriately throughout our visit. In a nutshell, we are delighted with the EECU Branch and look forward to our continued relationship.

Date of experience: April 08, 2023

Annette is absolutely amazing, so helpful and knowledgeable! She has been such a gem to work with in everything from refinancing our car, new car loan and opening a CD. She is our favorite banker, makes every transaction smooth.

Date of experience: February 11, 2023

I went in to inquire about CD’s and Katie assisted me. Not only did she answer all my questions, she also brought other services that would benefit to my attention. She was awesome and very helpful.

Date of experience: April 09, 2023

Alexis was knowledgeable, friendly, and listened to what we wanted then gave us our best options. She was professional and courteous in her actions.

Date of experience: April 04, 2023

A lot of things have changed since I became a member over 30 years ago. The amount of employee at the Weatherford Branch seems to have dwindled over the years as a result of online banking. This is probably the case at all branches. The things that remain are the skilled senior employees. At least two at my local branch continue to provide fast, courteous and prudent service. Like a my favorite watering hole, these two people keep it all together and always know my name and face no matter how little I actually see them over the last few years. I love my EECU!

Date of experience: September 07, 2022

I was looking to apply for a credit card, EECU made it very easy to do so, right over the phone. I was receiving emails from Regina and decided to call and in a few hours, I was approved! She also took the necessary steps to verify my identity, which is extremely important when applying for credit online/via phone.

Date of experience: November 30, 2022

I refinanced my car through EECU. The rates were great...almost half of what other banks were offering. And the PERSONAL service was great too. I actually sat down with a live person who was extremely knowledgeable and helpful. EECU is a throw-back to the days of real customer service as opposed to on-line headaches...(although the EECU website could be a little easier).

Date of experience: May 26, 2022

The assistant, Alexis Bedolla, was very professional and helpful! She is a pleasure to work with!

Date of experience: May 30, 2023

Went to the Saginaw location on 8/15/22. My husband and I made an appointment online to open an account for our business. There was a note stating to check in with the teller which we did. We waited less than 5 minutes and spoke with Rosa. She was very knowledgeable and helpful. She was able to look up information she needed to complete our application. We had the account opened and funded, as well as paperwork signed in about 30 minutes. She even answered my question about an auto loan. She spoke softly and I’m very glad because it’s a small branch and we could hear another rep at a different desk talking a bit too loud to a customer on the phone. He doesn’t know how much his voice carries. I appreciated Rosa’s discretion.

Date of experience: August 16, 2022

Every time I call, someone answers the phone and helps me, or someone calls me back and every question I have has been answered...customer service is great, but the financial service is A1. I am considering moving my saving acct to EECU, I am very pleased with the service. Ashlea Torres help this last time and she was informative, honest, fast and did exactly what she said she would.

Date of experience: May 21, 2022

Great customer service and my Banker was very knowledgeable. Tool her own time to make me understand. What an experience Banker

Date of experience: April 09, 2023