512 total
I used the Northwest Branch more than usual about 6 months ago. People were helpful, asking questions of each other so that they could resolve issues as they arose. I went there today too for more routine business, and I had no problem.
Date of experience: July 01, 2023
Ive never has any problems! the people always give me a great answer to my questions and I have had a number of questions. the new Identityiq was confusing to me and my wife. and your staff had not been train on the system they were but they were able to get thru the problems we were having with signing up
Date of experience: March 31, 2023
Great atmosphere. So pleasant and relaxed you could almost forget you're in a bank. Clerks are thorough and helpful. I left feeling very good about becoming a member.
Date of experience: March 15, 2023
Reply from Great Basin Federal Credit Union
Vicki! Thank you so much for your review! We are super thrilled that you had a comfortable and positive experience, and feel confident it will be the first of many more to come. We genuinely appreciate you choosing us thank you for your membership!
The website says 3 steps to open an account but neglects the fourth step of a week of phone tag with Sara. Since it’s not our first account not sure why this call is needed. To avoid this delay just use the secure message platform or if a verbal confirmation really is needed for some reason make an appointment.
Date of experience: February 11, 2023
Reply from Great Basin Federal Credit Union
Thank you for taking the time to leave your review; your feedback is extremely important to us and we take it seriously. We are in the midst of reviewing our online account opening process to find friction points just like you mentioned and I can assure you will be taking the appropriate steps to improve the process moving forward. So thank you for sharing your experience with us. It's quite valuable. Thank you for your patience and for your membership.
Why don't you handle small business accounts? Instead you sent me to Greater Nevada Credit union... does not make sense to me.
Date of experience: March 30, 2023
This company does not just excel at banking, they go above and being as members of a community making every person feel like they are part of a banking family. Some of the best examples of human beings work at Great Basin Federal Credit Union and I love them for it.
Date of experience: December 16, 2022
When I make my choice regarding with whom I do business, friendliness coupled with genuine caring for Customers is equally as important to me as the knowledge and professionalism required to please clients as exacting and demanding as I am. A sense of humor is required.
These human assets are ALL found at the Great Basin FCU. Thank you!
Date of experience: December 08, 2022
Reply from Great Basin Federal Credit Union
Wow, Russ! Thank you so much for taking the time to leave your review. We've shared it with the whole team. Warms our hearts to know that we are meeting/exceeding your expectations. Thank you for your membership and the opportunity to serve you!
Perhaps the most important thing to me is that I've never been sent on some time- devouring, wild goose chase because someone at Great Basin either gave me the wrong info or didn't feel like doing their job. Big thumbs up to the staff at GBFCU! Oh, AND these guys were the ONLY bank to approve the loan for my dream truck!!! 😁 Thank you Great Basin!
Date of experience: October 25, 2022
I like almost everything about Great Basin except the original setup of my automatic car payment. I thought that since I set everything up online as per instructions everything was good. But apparently not, I had to call customer service to find out why my payment had not been debited. They took care of it for me, apparently, I didn't understand the instructions completely. Or, they weren't clear, which I feel they weren't.
Date of experience: September 09, 2022
GBFCU has always been entirely more professional and has higher integrity than most businesses in NV. That's not a high bar, but at least they're helping to raise it. My only complaint is that they do not update you when their app is no longer supported for your computer OS.
Date of experience: July 05, 2021
We went to another credit union to open an account anddeposit a large check. At first we were basically ignored and then told to come back the next day. Our daughter recommended Great Basin CU and we were greeted and taken care of. A world of difference.
Date of experience: March 15, 2022
Great rates ease of access to utilities and information. And knowledge or how to use the app and features the app has to offer.
Date of experience: February 18, 2023
Reply from Great Basin Federal Credit Union
Thanks for the great review! Ease and "simple" are what we strive to provide to our members, so we are thrilled that's your experience. If you ever wish to know more about all the cool and FREE features and tools available within the app or online, please do not hesitate to contact us. We'd look forward to helping. Thanks for your membership!
I recently opened an additional account and the service was stellar! I just tore my office apart looking for the young man's name who helped Me! I can't find it and I always write down a name. I'm guessing it was John or Dan? This gentleman needs recognition for His patience and ability to explain things in a perspective anyone could understand. His follow through and attention to detail is what is missing in way too many business's today. He also explained to Me the method of what I will be encountering when I purchase/select an online digital Stock Platform, most helpful Person I have had the pleasure of doing business with. I must add the entire Credit Union are always at the same level. Much appreciated and look forward to many more years at Great Basin Credit Union. Thanks, Mitchell Bruns(aka David).
Date of experience: April 05, 2022
I would like to Express my true gratitude and appreciation for letting become a Great Basin family member. It was such an easy process and all that I've come in contact with, online and by phone I have been treated with nothing but the upmost respect and professionalism!!! Thank you so very much!!! I look forward to doing business with you all for years to come!!
Date of experience: June 14, 2022
I’ve been a family member since 2006 and they have been very friendly, helpful, loyal and trustworthy not like other banks that were stealing from me. That’s why I have many years banking with them and many more to come. Thank You So Much for your great business GBF Credit Union!!!
Date of experience: October 01, 2022
Ruth and I are always treated very well whenever we visit the branches. Everyone treats us with great respect always with a smile on their face. We take advantage of as many services as we can and all of them are great for our banking needs. Management should be very proud of themselves and their employees, all of which are very dedicated and friendly people
Date of experience: March 10, 2021
I requested a high yeild bank account when i opened my account. I was given a free checking account. I was also told that this bank pays when deposits are pending and I have had multiple situations where I was not paid until the following monday instead of friday like I am supposed to.
Date of experience: December 09, 2022
Reply from Great Basin Federal Credit Union
Hello. Thank you for taking the time to share your feedback. It is frustrating when we don't get what we want or expect, and I'm sorry that's been your experience. I do understand that our branch manager reached out to you and I hope she was able to address your concerns. Please feel free to reach out to us should you need anything else. We hope to earn the opportunity to continue assisting you with your banking needs.
Sluggish loan process, makes using cu for purchase clumsy. I really dislike the "if you get a better offer, we will beat it gimmick." Just give me the best rate you can. Hard credit checks to find rate for are not conducive to maintaining good credit standing. Overall not very competitive.
Date of experience: March 11, 2021
Starting over again, GB helped me with my mortgage and switching account in my name. Thanks to Missy and her staff, I always tell my friend’s that if they want good care and respect move to Great Basin federal Credit Union.
Date of experience: March 11, 2021
We have had several loans through Great Basin and they are always seamless from start to finish.
Francicso is amazing! He is very efficient, thorough and always so easy to talk to.
He is friendly, professional, kind and is a wealth of knowledge! He calls you back when he says he’s going to and if he’s not able to make contact with you, he follows through the next day! His customer service is top notch!
Great Basin is wonderful all the way around as we have never had anything but very positive experiences with them!
Sincerely,
Tim and Shelli Wolfe
Date of experience: March 10, 2021
