Merrick Bank Reviews

Worst Customer Service Ever- Put an immediate freeze on your card if you choose to get one. If your card is ever compromised by a random person guessing card numbers (no pin or security code required), you will catch hell trying to get your money back. Customer service will transfer you to the fraud department after they waste 30 minutes of your time waiting there. Then your will spend hours waiting for the next department to answer. I think it's hours, because I have always hung up after 90 minutes. I have NEVER reached the fraud department, so I can't tell you if they really even exist. There are many better cards than this one and I regret ever opening this account.

Date of experience: July 07, 2023

Merrick bank has the worst possible customer service. After holding for a total of roughly 6 hours in the last two days, I'm still on hold right now with a very simple problem that has somehow taken days to fix. Ive been shuffled around transferred to other reps and assured the my problem was fixed before having to call back and start the whole process over. on top of all that, Ive been hung up on three times after holding for hours. DO NOT GET A MERRICK CARD. Nothing about it is worth the trouble.

Date of experience: July 06, 2023

I received my credit card within a few days of being approved. They have a range of credit card options, and I was able to choose the one that best suited my needs. I also appreciated the fact that they offer an online account management platform that allows me to keep track of my balance, payments, and rewards.

The only minor complaint that I have is that the interest rates on the credit cards can be a bit high. However, I knew this going in and made sure to pay off my balance each month to avoid accruing interest charges.

Date of experience: May 01, 2023

They gave us a card when no other company would and they charged us a fair price for their service. We have never had any problems with them over many years that we have used their services

Date of experience: May 24, 2023

it’s a bank of issuer of a mastercard visa in the top 20.

Date of experience: June 26, 2023

Great services! Easy to deal with.

Date of experience: July 03, 2023

HIGHLY RECOMMEND. I have had my Credit Card Account with Merrick Bank for over 3 years. Frequent Review & Credit Line Increases for Account being in Good Standing. Awesome Experience thus far.....!!!

Date of experience: March 20, 2023

Recognizing on time payments with increases in credit. Easy set up app that's easy to use. Understanding of people trying to rebuild their credit score and giving that person a chance.

Date of experience: March 01, 2023

Applied to Merrick to better my credit. I’ve been with Merrick for a year and half now. No issues received 2 credit increases so far! Wish the interest rate was lower! Overall great company

Date of experience: April 24, 2023

The credit card from merrick bank has a good account of available money to use when I need extra cash. The merrick credit card is available to use at any retail location, merrick bank, the best credit card that is available to me, EY

Date of experience: March 20, 2023

I am a great excellent player n they give me good increases..I wish they could lower my apr interested rate for been with them since 2016 as a loyal customer

Date of experience: March 20, 2023

Ever since I received my card, every transaction has been effortless with trust built on both sides and confidence with each payment. A real pleasure.

Date of experience: March 14, 2023

When ever I have a question I speak with a real person. And customer service go the extra mile to take care of you problem. And it is so easy to make your payment by phone . In my book Merrick Bank is number one . I can say they put customer first . Thank you so much I appreciate you .
Sincerely, Rosa L. Campbell

Date of experience: March 22, 2023

So far it has been an excellent experience. I appreciate you guys slowly raising my limit because it helps me stay focused. I am very happy

Date of experience: March 20, 2023

Beware of Merrick Bank business tactics. First, if you schedule a payment on their website, they will hide the scheduled payment from you on their website in an effort to get additional payment. Second, if you enroll in automatic notices, they will NOT send you reminders so they can hit you for late fees. Third, their monthly fees, even if you have no balance, is usurious and should be prohibited.

Date of experience: June 30, 2023

Since The Beginning of receiving my Merrick Card, This Company has shown itself to be the Very Best at what they do! Increases without even applying for them. I Love this card, and it will always be in my top 3.....

Date of experience: March 20, 2023

I really appreciate that you give me more credit because I continue to make payments on time. I like how I can use my card anywhere for anything.

Date of experience: March 20, 2023

I have had only good experiences with Merrick Bank Credit Card. The emails are always cute, helpful, and clear, but not overwhelming. I also enjoy the app. Thank you!

Date of experience: March 09, 2023

Thank you for giving me a opportunity to apply with Merrick Bank. Because of your help and patience, my credit score has improved so much,

Thank you,

Date of experience: March 20, 2023

I don't like the fact that my account got so confused and is not correct.. I personally contacted the company that charged my card for hotel stay, in which we never stayed there because the condition of the hotel was extremely filthy. The hotel agreed to put the money back on my card, in which they did and someone in the investigation department returned it to them because I was told they paid twice. That was not true. I feel like we paid twice if anyone did. The Merrick Bank staff would not take a thorough look at the transactions.

Date of experience: February 17, 2023