2,397 total
I'm a small business artist and love how many apps sync and work smoothly with novo. Very easy mobile deposits and helps create reserves for different goals and money pockets (for vending, taxes, etc)
Date of experience: July 10, 2023
Novo has been a great company to work with. I needed a simple solution for my small business banking. I didn't a lot of bells and whistles. I mainly needed business checking and invoicing made simple and that's exactly what they've done. Also, the Novo app is super helpful and the ability to quick access to my detailed card information and banking information has proven to be extremely helpful
Date of experience: July 06, 2023
Novo is a great online bank- I love all the integrations, the reserves, and how easy it is to handle our money.
The one major downside for me is that they don't provide manual checks. They will send checks for free to your payees using their system, but that doesn't always work when I need to submit a check with a form, or send one to Canada. I found a workaround and ordered my own checks using the info on a canceled check, but it was a hassle and risk to even try doing that, since their customer support ensured me it wasn't possible or allowed.
Date of experience: July 05, 2023
Very straightforward to use, convenient, account manager is very helpful when needed. I would definitely recommend using this for any start up companies or businesses. Invoicing, reporting, bookkeeping etc. can all be maintained through Novo.
Date of experience: July 04, 2023
I really adore Novo. The reserves that allow you to divvy up all incoming cash flow have saved my bacon. I have a reserve for taxes, so a certain percentage automatically gets taken out and set aside. They’ve been super helpful, and I’ve honestly never had a single issue in two years. Everything runs like clockwork.
Date of experience: July 02, 2023
I love Novo! I recommend this banking app for any small business owner. I recommend it to all of my clients. Incredibly easy interface and great service.
Date of experience: February 10, 2023
Novo has been great for our small business! Very easy to use and some great features. Only thing I wish they offered was automatic sending of payments for recurring bills, but other than that I love it.
Date of experience: July 03, 2023
They offer solutions that are truly designed for businesses. Reserves, funding, integrations, robust mobile app - everything is on point. The customer service is exquisite as well. I've had nothing but positive experiences.
Date of experience: July 05, 2023
They have not given me any reason to not trust them. They keep releasing good features and even new finance products for my small business(es).
Date of experience: July 03, 2023
honest review. this app is subpar it has a little to keep you but overall there is a lot of better banking systems more updated better customer service with atms that you will be able to cash deposit or withradw and more funding. the mobile deposit check pictures suck. i'm with them for now until i can find a better bank. if you can get a better bank do it please!
Date of experience: June 27, 2023
Reply from Novo
Thank you for your feedback. One of our agents has just responded to your support ticket in the mobile app! Please respond there if additional assistance is needed.
We have been using Novo for around 8-10 months now and are very happy with the product. Transfers are super easy, and I love that I can easily do invoices and accept electronic payments with Novo. The app is one of the best banking apps I have used, and the app has all the features I need - including invoicing
Date of experience: June 26, 2023
Great in-app features, free, and small business owners friendly. Would love to see better customer support besides just robo chat but I guess you get what you pay for.
Date of experience: June 28, 2023
Novo free online business checking account! With great features and great customer service. I personally love Novo. I find them to be very user-friendly.
Date of experience: June 30, 2023
Please STAY AWAY!!!
The customer service is TERRIBLE! They don't allow you to speak with anyone over the phone, and redirect you to the support chat via the app. However, the support chat is just FAQs, with automatic responses.
Please save your time, money, and peace of mind and stay away from this company!
Most of the good reviews are just paid reviewers, don't be swindled!
Date of experience: June 24, 2023
Reply from Novo
We appreciate your feedback and will be sure to share this feedback with our team. Please confirm the business name associated with the account in order for us to locate your information.
been a novo user for 2 users.
Haven't had many issues.
But when I do, their customer service via chat is quite helpful and that walks me through any problems.
Also when I request new debit cards, they arrive quick.
Date of experience: June 26, 2023
The app is easy to use. Only issue I've had is card related. My understanding is the card issuing department seems to be behind schedule. Still waiting on the business debit card.
Date of experience: June 26, 2023
The concept is great, their app is really nice. However; if you experience issues good luck getting a human response.
We endorsed a check for deposit, signed and wrote exactly what was needed. They said it wasn't endorsed, so we wrote the endorsement darker, they then said it was altered and rejected it.
No one will give you a response except, read our Mobile Deposit Terms & Conditions. No one could explain why the first check was rejected.
They also don't ask for your personal address at opening, instead you submit the front copy of your driver's license... which they use the address on that to ship your debit card.. however if you have an updated address on the back of your driver's license they wouldn't know.. frustrating to learn.
In short, great idea, had high hopes, but the customer service fell short.
Date of experience: June 21, 2023
Reply from Novo
So sorry to hear this! One of our agents has responded to your support ticket in the mobile app! Please respond there if additional assistance is needed.
I started with Novo as a temporary solution because I was in a rush and all my local banks wanted to schedule a time with me and have a large minimum investment into it. AND they wanted to charge me monthly fees! Novo has made it so easy. I needed a bank that was flexible with my digital marketing agency and I plan to stay with Novo for the long haul!
Date of experience: June 22, 2023
It takes forever to deposit a check, or to pay a bill, I am leaving for another bank.
Date of experience: July 03, 2023
Reply from Novo
So sorry to hear this! One of our agents has responded to your support ticket in the mobile app. Please respond there if additional assistance is needed.
Novo has been consistently amazing. I've always had positive experiences and look forward to many more years with them! Highly recommended!
Date of experience: June 30, 2023
