9 total
Got a random text from CEO introducing himself and the Company. We talked for 20 minutes where he asked about the experience and areas for improvement. Learned alot about the Company and the people behind it. Hate that there has been some negative feedback but my experience has been positive and I hope his outreach efforts work.
Date of experience: July 06, 2023
Primis Bank is NO DOUBT the worst financial institution I’ve ever dealt with. I’ve spent hours on hold to try to reach someone, during one recent attempt after being on hold for 34 minutes they hung up!
I currently have a debit card that is expiring in less than a week, was told it would arrive a week ago, and as I write this I’ve now been on hold with them for over 20 minutes!
Primis bank customer service is non-existent. DO NOT USE THIS BANK…
Date of experience: June 26, 2023
So I phoned Primis Bank to ask some questions about joint accounts and beneficiaries. Started as #5 in the que, after 10 mins, I was #1 in the que (thinking this is not bad), then I waited for 1 hour as #1 in the que, Hung up..... Not a very good impression for someone that wants to open a new account.
Date of experience: May 31, 2023
Opened a checking account with Primis for the high interest. I noted from the start that customer support was difficult to get a hold of and it wasn't easy to integrate with other financial institutions however the high interest rate kept me. After setting it up and transferring funds to it I could no longer login. When I contact support after 30+ minute wait they just vaguely say it was for my security and can't give me any additional information, but I see a lot of other people posting online with the same issue. They never notified me or gave me any estimate how long the account will be locked. I transferred substantial funds from another bank and had payments set to pay today that will probably get interrupted and cause further issues. I regret opening an account with Primis. I am worried that Primis is the newest bank to collapse like Silicon Valley Bank because from what I read SVB customers had similar experiences before it was officially announced. I do take some comfort in that Primis does appear insured however in the event Primis is insolvent that could still tie up funds until it gets sorted out.
Date of experience: June 07, 2023
Primis must be run by gangsters! They have cost me fees because of their illegal actions. They take deposited funds and do not credit accounts, then if you dare attempt to reach out to customer service……no response. A criminal outfit.
Primis has reversed its position in my issue and has done the right thing in correcting and I believe it is because the president of the bank stepped in and reversed an employees bad decision. I must say in the last analysis for me the bank has redeemed itself, and I intend on deleting my above review.
Date of experience: April 30, 2023
Primis is not for everyone. The checking account appears to have everything: an exceptionally high interest rate, excellent customer service, a seemingly endless list of features all accessible from your mobile phone. While the high yield is real, some of the other things, that you may have come to expect, may be there in a way that could be somewhat unsettling. After you discover that customer service is stretched thin, you may not be reassured by the fact that it is provided by 'real people' and 'not by bots'. In addition to minimalized customer support, you might also encounter some unrepaired glitches when using the platform. All of this may or may not be beyond your comfort level.
Note: Two years ago, Sona, a Regional Bank, with branches in Virginia and Maryland, rebranded itself as Primis. This new name is designed to highlight the innovative and rewarding nature of their new Nationwide savings and checking accounts. The promise to provide customer service by 'real people'/'not by bots', as well as an arcane description of the new platform, were included in the rebranding.
Date of experience: April 21, 2023
easy onboarding process, quick approval and ACH funding,
it is checking account with free checks (upon request)
no issues at all
they honored 5.03% rate for early depositors
current 4.77% rate is excellent
Date of experience: January 31, 2023
I have had a Prmis checking account for less than four (4) months. While the interest rate on their checking account in excellent, the bank is consistently fails to deliver services and has made egregious mistakes.
Checks were sent with the wrong checking account number. And most recently my account was debited 21,000.00$ (twenty-one thousand) for a $2000.00 two thousand dollar check.
Customer service waiting times or ridiculously long and, at times, in particular this evening there is no service on their 24 hour line.
As regards the wrong check account numbers on my, checks, I I finally reached a service representative--wating hours on the 'phone. The rep, very nice, politite, but limited in her ability to help, told me her superior would call and leave me a detailed message about overnighting new checks.
The superior did not leave a message. I called back many times, receiving a message of 37 - 40 minute wait times.
This evening, I checked my account a saw the $19,000 bank error. The Primis 24 hour number has no representative on duty tonight.. I left four messages and no one has returned the call. There is no way to communicate with this bank, by 'phone or online. The contact online url does not work.
Date of experience: May 17, 2023
Initiated an ACH transfer from my old bank and Primis put a hold on that deposit. Called them and after a 45 minute wait i was told “I can only see on my screen what you see in your app”. I cannot help you until the other department gets in. Promised a call back; they didn’t call back so i had to call again and wait another 45 minutes. Once again no help and they said it was a glitch for the holiday weekend. My account is now locked for some unknown reason and nobody is answering the phone. I was lied to multiple times over the phone about the hold on my deposit, it was a glitch, it was fraud and so on. When the deposit was finally released they acted like it was never on hold!!!
Date of experience: April 07, 2023
