49,005 total
Had to call customer service, there is a glitch with the website, it will not allow the use of rewards points for transaction discount. But the customer service rep was very helpful, kind and helped me with my transaction.
Please fix the website, so customers can use their rewards points!!
Date of experience: July 09, 2023
5 months ago I couldn't send more than $200 at a time to 10 separate university scholarship students in Panama. I tried to get an explantation from WU but CS said it was "confidential". The $5000 limit clearly didn't work for me. It did today!
Date of experience: July 05, 2023
Western Union allows me to connect with my mentally ill son who lives in an FMC. He's able to use these funds to purchase snacks, deodorant, soda, and many other items that we all take for granted every day.
Date of experience: July 04, 2023
Reply from Western Union
It is delightful to read such a positive comment, and it’s always a pleasure to serve you, Ginger. Thanks for choosing Western Union.
YOU ARE DOING JUST RIGHT WESTERN UNION...KEEP TIGHTINGUP ALL THE LOOPHOWHOLES IN FINANCE BUSEINESS. AND WE, FOREVER GRATEFUL!
MRS RAGONE
Date of experience: July 08, 2023
I had to cancel one of my transactions because I had selected the wrong recipient. The WU employee was courteous, efficient, and very helpful. My transaction was cancelled and the amount returned to my bank account within two or three minutes.
Date of experience: July 07, 2023
Well,I live away from home,and WU is the best way to help my family back home by sending money,so fast and trust worthy.I hope I can stay with WU as long as I can.So helpful with me and my family.I really appriciate their service.Thank you very much.
Sincerely yours
Lanneth
Date of experience: July 09, 2022
I've been doing business with you for over 10 years now I would have give you five stars except for the fact that you're new system of verification sucks. It's really a pain in my ass when I need to send money and I have to do a whole bunch of extra phone calls
Date of experience: July 05, 2023
I have been using Western Union for a long while, especially at their stores, and I have never experienced any problem with my money not being received nor delays. Now, that I am doing my money send transactions online, the same outstanding customer service continues, very, very pleased. Thanks!!!
Date of experience: July 05, 2023
Service is very good.... Which more convenient to common men..... I m using western union transfer for 4yrs...
Date of experience: July 08, 2023
I never received my refund. I sent money last December but I have to cancel it because the recipient didn’t have the proper ID to get the money. 7 months later I still haven’t received my refund. Customer service was also unhelpful. So if you really have to use their services make sure you have the recipient have proper Identification.
Date of experience: December 28, 2022
Once again… problems with the rewards system. I have points, and they won’t let me use them for over two months now. Called customer support, and she couldn’t figure it out, so she sent it to upper people to make sure I’m right! Only been using this service for years now, and feel taken advantage of. Also, don’t do online transfers thinking it will be quicker, they wait until the very last day and second to pull the money. Western union has gone downhill. Un-happy loyal customer.
Date of experience: July 08, 2023
It's good that this service is available online, but the WORST thing is, the money is not available right away. For example, today is July 7th and then it says that the money will not be available until July 13th! Why? Where is the money being used and getting stuck all this time. For 6 days?
Date of experience: July 06, 2023
be able to send money to my family thru this system very easy process and confinable
Date of experience: July 09, 2023
Reply from Western Union
We are glad to read that the service is helpful to send money to your family. Thanks for the 5 stars review, Patricia.
Fees for using CC's. They are way too high. Granted I understand CC's charge Western a fee for accepting their form of payment. I feel Western is adding way too much on top of those fees. Makes me want to start to look for alternatives. And I am.
Thanks for reading.
Date of experience: July 06, 2023
Western Union is just so easy to use and very rarely do I have to keep starting over; I love their format. Thanks for your support.
Sincerely,
David B. Moitozo
Founder, Chairman & CEO
TPNATION.org
(609) 832-9798
Date of experience: July 06, 2023
The fee is lower than other remittance centers, and the best service is faster and has a higher peso exchange rate.
Date of experience: July 07, 2023
WESTERN UNION IS FRAUDULENT!!! YOU FALSELY ADVERTIZE REWARDS POINTS GAINED BY CUSTOMERS BUT NEVER GRANT THEIR USE. ON MY LAST TRANSACTION THE AGENT, HAMZA, SAID HE WOULD CONTACT TECH SUPPORT TO CREDIT ME BACK $3 FOR THE FEE, BUT NEVER DID. ALL ATTEMPST TO USE THE REWARDS POINT DID NOT WORK. ON THIS TRANSACTION YOU DIDN'T EVEN OFFER ME THE OPTION TO USE MY REWARDS POINTS TO PAY FOR THE FEE. I WILL REPORT WESTERN UNION TO THE FTC AND MASSACHUSETTS CONSUMER PROTECTION OFFICE!!!
Date of experience: July 07, 2023
Transfer of $2,900 was blocked and the clerks can't fix my problem..
I've been on the phone for over an hour. It is very annoying, especially because this is would be the 9th transfer to the same person with the same address in the same country.
Additionally the amount of money sent was under the cap rate Western Union listed.
NOW my daughter doesn't have the money she needs.
Date of experience: July 06, 2023
Super easy site to navigate and very user friendly. Associates are helpful if you need to contact them.
Date of experience: July 07, 2023
Reply from Western Union
Thank you for choosing Western Union and sharing your feedback!
I been trying to send money through Western Union, but everytime I get money return in my account..... Everytime when I try to contact they say it's the problem of The Bank Partner Compliance!!! 👎
Date of experience: April 23, 2023
