450 total
Opened CD account with funding account provided.
Money never got transferred and the new CD account was closed. Wasted time to contact customer service a few times to be assured that I could log on to online account by certain day. This bank won't allow you to create online account immediately after your account opening.
Date of experience: June 27, 2023
Update to below: A Bank5 manager called me the next day and apologized for the misunderstanding. She promised to update my CD and she already had when I checked. That's positive approach to customer service. And it shows people are paying attention to Trustpilot.
Bank5 raised the rate of the 6 month CD about a week after I opened one. They will not agree to roll my CD into the new rate.
Also no one got back to me after I made this request- I called back on 6/23.
Date of experience: June 22, 2023
Reply from Bank5 Connect
Hi Dennis,
Thank you again for providing your feedback and making us aware of your situation. I understand our Contact Center was able to work with you to update your CD rate. We appreciate you giving us the chance to make this right and look forward to servicing you as a customer moving forward!
Best,
Bank5 Connect
Good service from the supervisor, not the first person to answer the phone.
Date of experience: July 04, 2023
Special thanks to Dustin for help in Customer Service.
Date of experience: June 27, 2023
Easy online creation of account and access to account information. Providing excellent interest rate for CD.
Date of experience: July 05, 2023
The website could be more user friendly.Otherwise all staff with whom I spoke were very helpful.
Date of experience: July 05, 2023
Your website claims it is easy to purchase a CD online. I did not find that to be the case. I would get as far as transferring funds through plaid and then it would loop me back through the steps again. This was a Sunday that I tried to purchase the CD so I was unable to call directly so had to wait until next day to call.
Date of experience: June 25, 2023
Good rates but opening an account with Bank5 is one of the most cumbersome experiences I have had with opening accounts with on-line banks.
Date of experience: July 05, 2023
The Bank5 employees' who assisted me were very friendly and helpful. I do think when opening a new CD the process should include the option that Bank5 funds can be used to open a new CD.
Date of experience: May 26, 2023
I was opening a checking account to compliment my savings account. After completing the application, hearing nothing, I called to confirm they had my application. Gave the gentleman all my identifying information, he was able to tell me what was missing. Some of the items didn’t make sense as I am already an account holder.
Confirmed my information and options, verified I would receive a debit card. To date: no debit card received.
I would have appreciated a more seamless experience to add an account to my existing array of accounts.
Thanks,
Date of experience: June 06, 2023
I needed to make a wire transfer. We had several video glitches on my end. The bank associate went out of his way to complete this transaction for me.
Date of experience: May 09, 2023
Date of experience: June 27, 2023
The CSR agent was exceptional. She may have been the best customer service experience that I have ever had in my life. That's how good she was. Please make sure she gets a commendation.
Date of experience: March 06, 2023
Today I opened a card in this bank and I want to say that I have never seen such a service as in Bank5 Connect. The staff is so polite, the consultant with whom we processed the documents answered all my questions and, in general, the card was issued instantly. I thank him for such professionalism.
Date of experience: January 10, 2023
I called because I needed to increase my mobile deposit limit. It was a large amount, because it was an inheritance check. The employee I spoke with was forthcoming and told me that the amount I needed was above his limit, so he needed to get a supervisor. He kept me informed and was courteous.
Date of experience: July 19, 2022
Quick resolution of our concern and I was walked through the transactions step by step. I appreciated being able to video conference with a team member who could verify my identity and complete the transaction in real time with me.
Date of experience: March 06, 2023
Beneficiary Limitations. I had to pull all my money out because of your restrictive Beneficiaries (POD) policy: A trust cannot be the beneficiary. Limit to only 1 beneficiary. So, if you have 2 or more kids you'd like to leave money to upon your death, you're out of luck.
Date of experience: April 06, 2021
Some reps were stonewalling a bit as I was going through my application. But whenever Cynthia was the one who picked up the phone I knew I was in good hands.
Date of experience: March 14, 2023
Date of experience: July 05, 2023
