2,511 total
Paul was super quick and responsive he got me back into my account without minutes! I would give 10 stars if I could!
Date of experience: July 06, 2023
Reply from BankMobile
Thank you Heather for those kind words! I am glad I was able to quickly address and resolve your issues. Thanks again! Paul
I was having trouble getting my refund and was starting to get worried about it, but Mike got things figure out for me very quickly and I’m more than satisfied. If I could hug him I would. 5 stars for Mike.
Date of experience: June 29, 2023
Reply from BankMobile
Thanks James for this incredible review of BMTX and Mike! We are glad Mike was able to to quickly address your needs. Take care! Paul
Sary was very helpful!
I was having trouble logging into my account, to the point that it got suspended and I worried that I wasn't going to be able to access my account anymore. But Sary gave very clear instructions on how to reset my password, and even helped me switch over my email from a previous account to my new one. Cannot thank Sary enough!
Date of experience: June 23, 2023
Reply from BankMobile
Thank you Lilla for the review! Resetting your password is easy and can be completed in under 2 minutes if your mobile number is registered. To register your number, login to your MBTX profile and go to User Profile>Mobile Alerts. Thanks again! Paul
Cathy worked very hard on making sure i could get back into my account and made sure that there was no issues with being scammed
Date of experience: June 26, 2023
Reply from BankMobile
Thank you Christina for submitting this review of BMTX and Cathy! Feel free to contact us again as we are available 7 days a week from 8 AM to 11 PM ET. Thanks again! Paul
The customer service rep was so patient with me!
Date of experience: July 06, 2023
Reply from BankMobile
Thank you Madison for the review, we appreciate it! Paul
BMD has been helpful and provided great customer service on their Twitter account @AskBMD. Appreciate your help, Sary.
Date of experience: June 27, 2023
Reply from BankMobile
Thank you for the review! Paul
No one would pick up my call I sent a message on Twitter and got a quick response
Date of experience: July 02, 2023
Reply from BankMobile
Thank you Sarah for the review! Yes, we can be reached on Twitter 7 days a week from 8 AM to 11 PM ET @BmtxInc. Paul
Sary was extremely helpful and efficient and assisting my account reset. Thanks for your knowledge and quick action!
Date of experience: June 29, 2023
Reply from BankMobile
Thank you Kaleb for taking the time to submit a review! We are glad Sary was able to quickly address your concerns. Paul
The agent was very helpful and tried to resolve my issue which was caused by the email system, since I was not receiving any confirmation from mails. The agent stayed on the issue until it was resolved. I am very happy and thankful!
Date of experience: June 20, 2023
Reply from BankMobile
Thank you Patrizia for your kind words. We are glad we were able to quickly address your issue. Take care! Paul
Paul is a great person who helps me unlock my account and give me mutiple advices to pick the refund preferences. Thank you do much Paul !
Date of experience: June 23, 2023
Reply from BankMobile
Thank you Tran for your kind words. I am glad I was able to quickly address and resolve your situation. Take care! Paul
Bank mobile froze my student account randomly about 10 months ago. I tried to call and email. I just get the run around telling me nutting. This has cost me lost access to my funds , incurced expenses totaling over 50,000 dollars , and emotional distress . I looked around my community of students and come to find out that I am not alone . I have found 20 others this has happened to . My next step is to seek legal assistant. I don't recommended this bank .
Date of experience: January 11, 2023
Reply from BankMobile
Hello! We have forwarded your review to our Fraud Prevention management team who is currently reviewing your case. You will be notified by email once this investigation has been completed. Thank you.
Cathy answered all my answers and concerns! I really appreciate her help.
Date of experience: June 27, 2023
Reply from BankMobile
We appreciate the review Sophia, thank you for posting! Paul
I think this is the best bank mobile app that you guys can use it I like that all benefits they provide
Date of experience: June 25, 2023
Reply from BankMobile
Thank you Shayal for the review of BMTX! Paul
I was having issues with getting some help over the phone for an issue that was not easily taken care of with the automated system and no way to contact customer service any other way seeing as I had no access to my account.
A customer service rep reached out to me directly after posting a stressed out review on here and we got it all worked out within a day. I hate all of the hoops I had to jump through but the team who specifically handled my issue was amazing. Thank you!
Date of experience: May 17, 2023
Reply from BankMobile
Thank you Ari for updating your review once we resolved your situation quickly. Please keep in mind to maintain current and confirmed contact information in your BMTX profile. If you do, you can quickly access your BMTX profile and in the event you forgot your password, you can reset yourself in under 2 minutes by receiving a text on your mobile device. Thanks again! Paul
Paul helps me unlock my suspended account and reset the password! Very helpful! 10/10!
Date of experience: June 21, 2023
Reply from BankMobile
Thank you for the review! I am glad I was able to quickly address your situation. Please remember to always maintain current contact information in your BMTX profile, including registering your mobile number for alerts. If this step has been taken, you can reset your own password in under 2 minutes, even if your BMTX profile is suspended. Thanks again! Paul
I was locked out of my account then locked out of debit card and waited on the phone for over an hour! Something told me to check their social media accounts to see if the call lines were down, they weren’t, but I dm’d the account and received help right away! Sary was amazing and I can’t thank her enough! She did everything to help me and in a very timely manner.
Date of experience: May 27, 2023
Reply from BankMobile
Thank you Makayla for the review! We are glad Sary was able to quickly address your situation. Please remember to always keep updated contact information in your BMTX profile and set up your mobile phone number to receive texts. This way you can reset yourself in under 2 minutes. Thanks again! Paul
Sary was able to help me with verifying my information is up to date as well as tell me when I would be receiving my refund. She answered quickly and reassuringly.
Date of experience: June 01, 2023
Reply from BankMobile
Thank you for the review Shatoria, we are glad Sary was able to quickly address your situation. Take care! Paul
Honest,safe,secure and polite. I have had my card since 2015 and I kept it after leaving Colorado Technical College. It's the best card and I use it more than any of the ones that I have. Great service from the card and customer service and support.
Date of experience: April 25, 2023
Reply from BankMobile
Wow, thank you Tiraji for the review! And thank you for being a loyal customer of BMTX, we appreciate it!! Paul
Sary was very quick and helpful! Really appreciate it!
Date of experience: June 24, 2023
Reply from BankMobile
Thanks for the review Ashley! That's what Sary and all of us here at BMTX do, quickly help our customers 7 days a week from 8 AM to 11 PM ET. Thanks again! Paul
I got a quick response to my request & it got solved it quickly & successfully by Cathy. This is the second time Cathy has assisted me with my requests by giving me a great customer experience by being helpful & nice. No experiencing frustration or long wait. Thank you
Date of experience: May 01, 2023
Reply from BankMobile
Thank you Adriana for the review of BMTX! We are glad Cathy was able to quickly address your concerns and questions. Take care! Paul
