2,677 total
Bobbee was wonderful and knowledgeable. However, we had a long waiting time to see her and were ready to leave when she called us in. The person we had the appointment with was out that day, and we our wait time was long due to Bobbee handling other customers. It is understood that things come up; Doris at the desk is friendly and helpful.
Date of experience: July 05, 2023
Ms. Jessica and Ms. Nykiesha were so very helpful. They took their time with us and they answered all of our questions. I noticed Ms, Nykiesha was training Ms. Jessica and was so patience with her. It was an amazing experience.
Date of experience: July 05, 2023
The CUNJ staff always handles my requests in a timely and professional manner. I sincerely appreciate how they understand what your needs are and their willingness to help.
Thank you CUNJ!
Date of experience: June 28, 2023
Quick process. Tammy was amazing. However, a couple of hours wasted with no communication and unable to reach anyone via phone to help.
Date of experience: June 27, 2023
Well Ms Nardia was excellent help but I definitely need my atm card to be linked to my new account.
Date of experience: July 06, 2023
What made my experience great? CUNJ INFORMED me about a warranty that was needed, because mine had expired. I knew there was a great need to have this protection, but my budget didn’t allow me to purchase at this time, so I thought.
The Credit Union of NJ informed me through their affiliate “Forevercar” to offer me an outstanding rate, that enabled me to take advantage of this offer.
Date of experience: June 27, 2023
The receptionist went out of her way to help me and I truly appreciated it. The teller was knowledgeable and helpful as well.
Date of experience: July 03, 2023
I am working to take more control of my finances and EVERYONE who I have worked with over the past week including Shaneice, Jeffrey, Narda, and the managers who approved additional fee reimbursements really impressed me. I look forward to being a more active member of the credit union.
Date of experience: June 26, 2023
While at the Ewing branch my customer service was great. Your receptionist was lovely and got me to the right person quickly and was so nice. The staff that helped me with my account changes was wonderful also and made the whole process easy.
Date of experience: June 19, 2023
I've been with CUNJ for many years and wouldn't trade them for anything. No matter what issue I have. The customer service team is already ready and helpful. I feel like CUNJ is one of the best banking institutions I've ever been with.
Date of experience: June 16, 2023
I saw a bank representative regarding my email for zelle. She was patient, professional and resolved my problem.
Date of experience: July 04, 2023
Everything was done well nice people nice environment
Date of experience: July 06, 2023
I don’t know where to begin. I have had so many problems with my loan products and banking in general it’s beyond frustrating. No one can get back to me regarding a fixed rate loan why my interest payments would be going up? I made every payment on time and even prepaid the balances…
Date of experience: June 13, 2023
Reply from Credit Union of New Jersey
Thank you for your feedback. We will look into your account and have a loan specialist reach out to you. We value your membership with the credit union.
I would honestly would love to give CUNJ five stars! The reason I can’t is because getting the flow of information right is important to me. My refinance did go through on my vehicle, but it was HARD getting in touch and correspondence where it needed to be. I feel like they can and should do much better. It’s also harder since the branch in Willingboro, NJ has closed. Other than that, they (CUNJ) is GREAT! I recommend them, but pack your patience.
Date of experience: June 20, 2023
The online experience is not much to brag about it gives conflicting information, such as e.g ( your registration has been either canceled or confirmed) so I am left in limbo
Date of experience: June 23, 2023
I am pleased that you now use Zelle. It gives clients the ability to make immediate transactions without having to wait the hold period.
Date of experience: June 20, 2023
The representatives that I dealt with were super friendly and helpful. The process to obtain a loan was very easy.
Date of experience: June 26, 2023
I been with the Credit Union for over 25 years purchase two cars through loan paid off and personal loans. Years later I've been denied loans overdraft protection is of no use. I'm looking into banking with another company.
Date of experience: June 08, 2023
Reply from Credit Union of New Jersey
Thank you for your feedback. We regret to hear this. We will have a representative reach out to you to discuss your account. We value and appreciate your 25-year membership!
The staff was very professional helpful and attentive to your needs.
Date of experience: June 27, 2023
Many thanks to Tammy R. for telling me about the High-Rate savings account and, more recently, the Kasasa Cash Back account as well. In today’s brutal economy, every little bit of cash back helps… I’ve been dealing with CUNJ for several years now and continue to be impressed with their many offerings like these accounts – much better than many of the bigger banks I’ve dealt with in the past. I’ve also had nothing but prompt, polite and professional customer service every time (which seems to be a tall order these days with many other institutions). Highly recommend CUNJ – well done and thank you!
Date of experience: May 31, 2023
