Live Oak Bank Reviews

Because I was trying to open an account for my HOA it was a bit of a pain. Don’t know why they needed my SS number when opening it for them. Should have been fine with their TIN

Date of experience: May 24, 2023

Can always talk to a real person who can always help

Date of experience: June 28, 2023

Easy, the rep was very helpful and knowledgeable, overall good experience.

Date of experience: May 18, 2023

I highly recommend Live Oak Bank to anyone in need of a loan! Everyone that was involved in the loan process was friendly, responsive, and eager to help me get to the finish line. What makes it even better is after completing the process and closing the deal, they stayed in contact, providing me with valuable advice and even checking up on me and the growth of my business. If you're considering getting a loan, Live Oak Bank is the way to go! Thank you, Eric Rabinovich!

Date of experience: May 31, 2022

Easy to setup and open an account. Easy to use app and great savings rate.

Date of experience: June 27, 2023

LOB REALLY understands the Wealth Management space so that helps the underswriting process go much more smoothly. Would have received a 5 Star if it wasn't for a NY State tax we owed because of the lien on one of the partners homes that LOB didn't anticipate and set our expectations.

Date of experience: May 30, 2022

From day 1, it was an awesome experience from Vance. He really knew the poultry business inside and out. Then it moved to Nancy Revis, and I think that woman is a rockstar. She contacted me until midnight most days going above and beyond for us. Then Weston Holley took awesome care of us, then grace and Nancy McCann were wonderful. When I expand again no doubt will I use live oak again.

Date of experience: September 09, 2022

The online banking is very easy to use and the a.p.r. is competitive. The few times I needed to call were taken care of in decent time, thanks

Date of experience: June 20, 2023

Awful. Ive been locked out of my account for months. Every time i call, its the same thing. "We need tk reset your acccount" and every time, it doesnt work. Im worried that i wont even be able to pull my funds out or close my account. Go with another bamk, these guys are amateurs

Date of experience: June 01, 2023

Would never do business with this bank again. If you have any other option utilize them before Live Oak. Staff is poorly trained, communication is lacking and make sure you do not believe the loan acceptance package especially when it comes to the interest rate.

Date of experience: January 11, 2023

Easy to work with gave list of what was needed. Sent all the information it was never I didn’t get it. Excellent experience. Highly recommend Live Oak Bank.

Date of experience: January 20, 2023

As a longtime savings customers, I appreciate the great interest rates they offer. Much better than the 0.10% my credit union offers. Plus, my money is safe and easy to access unlike many online banks. If you do ever need help, the service is awesome. You can reach an actual person in the U.S. & they're responsive. Thank you, Live Oak Bank!

Date of experience: May 03, 2023

The Live Oak team who helped us through the underwriting and closing process were courteous and helpful. They were patient with our questions. They provided excellent guidance and helped us achieve our goals. We really appreciated how forthright they were about time lines. Thanks Marie, Doug and Selina!

Date of experience: March 08, 2023

Kevin Doyle was a great banker, I had a wonderful closing agent (Sean Goyal), and had an overall friendly & easy loan process. Documents, due diligence, and valuation were all excellent. I would recommend Live Oak Bank for an SBA 7a loan to anyone.

Date of experience: March 31, 2023

Our relationship manager provided a very good experience for us. The support staff is friendly and try to be as helpful as possible.

Date of experience: February 02, 2023

Live Oak Bank has been an incredible partner to work with on our business acquisitions and supplemental financing needs. They truly make you feel like they value you as a customer and will do everything in their power to help you succeed.

Date of experience: March 13, 2023

LOB is a great bank to help acquire a business. They really take their role seriously and are dedicated to help business owners with their needs.

Date of experience: May 04, 2023

We opened an account about two years ago and absolutely love this bank. They have some of the highest yeilding cds and savings accounts around. Whenever we call we get excellent customer service from extremely talented real people, not machines.
Thank you to all the awesome people at Live Oak Bank.

Date of experience: February 28, 2023

At the recommendation of my husband, I opened an account with Live Oak. Set up the info to be able to transfer money from two accounts at two different banks (using a customer service rep). When we received an email that one of the transfers could not be funded for insufficient funds, we found the young man had linked my husband's account to my savings account and removed my husband's name from both of our joint accounts. In over 50 years of banking, we have never had such a horrendous mess to untangle with any bank. What a mess!

Date of experience: December 03, 2022

This was my first business acquisition, requiring significant financing. It is a bewildering, complex frustrating process. Live Oak Bank was the exception to all of the other parties/processes involved with this acquisition. Their personnel were responsive, very friendly and most of all answered questions very quickly and on a lot of occasions, well after business hours. Confidence, trust, partner are the first three words that come to mind when I described them.

Date of experience: January 04, 2023