286,761 total
Questions very easy to understand and answer correctly. Different levels of insurance cover to choose from were well laid out and easy to compare. Prices are a bit more expensive than other insurance companies we looked at but you do get more cover with Staysure. However Ive managed to find a discount code online everytime I have booked with Staysure to make it cheaper.
Date of experience: July 07, 2023
Absolutely excellent customer service. When the agents are busy you get a person, not a recorded message, asking for your phone number and someone then rings back. So much better than most services. Steve who helped me was fantastic. Nothing too much trouble. Everyone else were also excellent. My go to for travel insurance in future.
Date of experience: July 08, 2023
The agent answered the phone promptly and efficiently. The agent was very patient, friendly and explained anything we did not understand. He gave detailed explanations of the travel insurance and made sure we understood fully what we were signing up to. We were not rushed and were given the opportunity throughout to ask any questions.
Date of experience: July 07, 2023
Easy to get quotes on line and very informative. straight forward to go ahead and take out policy. documents arrived via email. Later that day I realised I made an error with the destination so I contacted stay sure by phone. The lady dealt with my error efficiently and very politely and I did not have to pay an amendment fee.
Date of experience: July 08, 2023
I liked the layout of the pages. The process of providing the required information to obtain a quote was simple to follow & unambiguous.
The end product, the quote covered off my needs at a very competitive price too.
Date of experience: July 08, 2023
This is the 5th time I have used Staysure and the process is so simple and straightforward I give them 100%. Fortunatley I have never had the need to make a claim but I am sure that if I di d the process would be equally straightforward.
Date of experience: July 08, 2023
Being able to talk to a person and running through the details, also very good value for money for amount of cover. that way people keep coming back for loyalty knowing their looked after.
Date of experience: July 09, 2023
Like all Insurances, easy to take out, performance remains to be seen if we ever have to make a claim, you always hope you never have to. This is the 3rd time using them, all good so far.
Date of experience: July 08, 2023
Staff where very helpful and polite, they gave all the information that i required. Also they where not pushy unlike some insurance companies i have dealt with in the past.
Date of experience: July 06, 2023
Insuring with Staysure is very easy online even if your over 65 & have medical conditions. I found their prices competitive as well. A very good Travel Insurance experience
Date of experience: July 08, 2023
Person on phone was excellent
and helped us efficiently as well as offering a 20 percent discount,
Well done
Price 40 percent of our first quotation!!!!
Date of experience: July 05, 2023
Very helpful an patient agent took time to sort out my queries and provide the travel cover I needed, which was not that straightforward. Will definitely make Staysure my first port of call in the future
Date of experience: July 07, 2023
The lady I spoke to was very helpful, and when I wanted to pay by card, she put me through to somebody to deal with that.
She also arrange for me to get hardcopies of the policy documents, not just an email online, so very pleased.
Date of experience: July 07, 2023
Had difficulty doing the policy on line - used phone help line and it was soon completed by a very helpful young lady called Kim x
Date of experience: July 08, 2023
Site was easy to complete, there were options to select Help throughout. Have used previously so can recommend staysure
Date of experience: July 08, 2023
Your system of recording medical conditions was straight forward and easy to use. In these challenging times it was good to have 3 choices of cover reasonably priced and able to decide which is relevant to you.
Date of experience: July 06, 2023
Well George, I think was his name was very nice but his accent made it harder for me to understand him.
Also I do feel that just because I’ve had a procedure, an inbuilt heart monitor, as a precaution which will remain until the battery dies, about 4/5 years it’s deemed ongoing and I won’t be covered for any medical problems I’ve had in the past. Hmm, seems unfair to me.
Date of experience: June 21, 2023
Reply from Staysure Travel Insurance
Hello Vivki,
Thank you for taking the time to leave a review.
Looking into your customer file I can see that your pre-existing medical conditions have temporarily been excluded due to undergoing tests and/or awaiting test results.
Once the tests/investigations have been completed and results have been discussed, we welcome you to call back through to our customer service department where a member of their team can look to cover your pre-existing conditions once again.
Kindest regards
Donna
Easy form to fill and very good price compared to other well known compare sites. Got my insurance documents within 5 mins. Very easy
Date of experience: July 08, 2023
Further to my previous review and Anne's response I phoned today to take the identical policy again. I was told that the price has now increased by approximately £40. The agent checked with her Manager who said they could not match my previous cancelled policy price even though it was only a few days ago that it was cancelled in error by Staysure!
I'm not wasting any more time with them.
Date of experience: July 09, 2023
Reply from Staysure Travel Insurance
Dear Tim,
Thank you for your review and for speaking with me this morning. As discussed, I have sent a message to our sales team for someone to call you after 3pm and set up your policy at the same or better price.
If they don't call today, they will call as soon as they can as I am not sure how busy they are at the moment but we will definitely get this sorted for you.
I really do apologise for all of the frustration, inconvenience and time this has caused.
Kind regards
Yvonne
It was easy to access and fill in didn't take as long as I anticipated very straight forward and easy to pay for no hassle
Date of experience: July 08, 2023
