Extremely Disappointing Experience - Stay Away!
I had an absolutely terrible experience with Fantastic Services' oven cleaning service. It was anything but fantastic, and I feel compelled to share my frustrating encounter to save others from this ordeal.
First and foremost, the communication barrier was insurmountable. The cleaner assigned to my job could hardly speak English, which made it incredibly difficult to convey my specific requirements.
To make matters worse, the cleaner carelessly used a metal container on my brand-new white kitchen countertop, seemingly oblivious to the potential damage it could cause. Thankfully, I noticed this in time and prevented further harm. The fact that I had to intervene to protect my own property was unacceptable and indicative of the service's lack of professionalism.
What followed was a series of disappointments. After just ten minutes of attempting to clean my oven, the cleaner admitted defeat, informing me that they were unable to complete the job. Assurances were made that I would receive a refund, but that turned out to be an empty promise. I had to wait a grueling four weeks, constantly trying to reach out to Fantastic Services through their unresponsive portal, before I received any response.
The representative, Michael, with whom I finally managed to make contact, demonstrated a shocking level of incompetence and disregard for customer service. He dismissed my concerns and refused to honor the promised refund. In fact, he was incredibly rude and unprofessional, essentially telling me to "go away" in not so polite terms and a 50% refund for services that i have not received was the best he can offer.
The situation only improved when I threatened legal action against the company. It was only then, under duress, that I finally received my GBP155 refund. This experience has left a bitter taste in my mouth, and I strongly advise everyone to avoid this company at all costs.
To add insult to injury, the subsequent oven cleaner I hired, who was not affiliated with Fantastic Services, informed me that many of their clients had experienced similarly disappointing encounters with the company. It's disheartening to know that my awful experience was not an isolated incident.
In conclusion, I cannot stress enough how terrible my encounter with Fantastic Services was. From the language barrier to the damage caused, the broken promises, and the abysmal customer service, it was a nightmare from start to finish. Spare yourself the frustration and seek out a reputable and reliable oven cleaning service instead.
Date of experience: May 06, 2023
Reply from Fantastic Services
Dear Marcus,
We sincerely apologize for the extremely disappointing experience you had with our oven cleaning service. We understand the frustration and inconvenience caused, and we deeply regret the series of issues you encountered.
We deeply regret the inability of our cleaner to complete the job satisfactorily and the subsequent delays and lack of responsiveness you experienced in seeking a refund. We will address these internal issues to improve our customer service and ensure prompt and effective communication.
We deeply regret that your experience has left such a negative impression. We appreciate your feedback and assure you that we will take immediate action to rectify the issues highlighted and improve our services. Our customer care team is investigating this and will be in touch as soon as possible.
Kind regards,
Fantastic Services
