Fantastic Services Reviews

30,547  •  Excellent
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Best cleaners we have ever had

We had two cleaners that came and did the whole house in half the time.

I believe her name was Diane but I cannot remember his name.

They were the best cleaners we’ve ever had and despite me saying I didn’t think they would have time to do things they did absolutely everything in the house was amazing

Date of experience: June 09, 2023

Reply from Fantastic Services

Dear Laura,

Thank you for your lovely feedback.
We are thrilled to know that our service providers have impressed you so much and we will make sure they are made aware of your feedback as it will surely be found very motivational.
We look forward to impressing you, even more, the next time.

Kind Regards,
Fantastic Services

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Rated 4 out of 5 stars

Theodore the Fantastic Services…

Theodore the Fantastic Services operative who visited my home to support me during my ordeal of having mice in my bedroom was friendly, and professional and reassured me throughout the visit. He took his time to listen (very important), go through the house, and then discuss the plan going forward. I am very grateful and hope that when I have my subsequent two visits the problem will have been resolved.

Date of experience: June 30, 2023

Reply from Fantastic Services

Dear Marcia,

We can’t thank you enough for sharing this wonderful feedback on your pest control.

Knowing that our customers are happy is truly motivating for us as one of our main goals is to provide services that people love.

We always remain at your disposal and look forward to seeing you again.

Kind regards,
Fantastic Services

Rated 3 out of 5 stars

The cleaning wasn’t as good as…

The cleaning wasn’t as good as expected, they missed several areas and didn’t move the furniture as requested (I can move the two seater sofa on my own, it is not heavy!).
They were not friendly and sadly we will not be asking them back as we were hoping for fortnightly visits

Date of experience: July 07, 2023

Reply from Fantastic Services

Dear Cheryl,

Thank you for sharing your feedback regarding your recent cleaning service. We apologize for the disappointment you experienced with the quality of the cleaning and the missed areas.

We understand your desire for friendly and reliable service, and we apologize for failing to meet your expectations in this regard. We appreciate your feedback and take it seriously as we continuously strive to improve our services.

We genuinely value your business and would like to make things right. A member of our team will be in touch with you shortly to discuss your concerns in more detail and find a suitable resolution. We hope to have the opportunity to regain your trust and, if you reconsider, to provide you with the quality service you were expecting.

Kind regards,
Fantastic Services

Rated 4 out of 5 stars

Problem resolved

After raising my concerns about the quality of my most recent carpet clean Fantastic Cleaners contacted me. They sent another carpet cleaner who re-did all the carpets - with a much better result. Unfortunately, the gentleman who used to clean our carpets has left - and is a real lose to the company but they have done everything they could to rectify the problem. They even sent a hamper as a good will gesture.

Date of experience: July 04, 2023

Reply from Fantastic Services

Dear Rachel,

Thank you for your feedback. We greatly appreciate your patience and understanding.

We are glad to hear that the issue with your carpet cleaning has been resolved to your satisfaction.
We hope that the hamper we sent demonstrates our genuine desire to make amends and that you have had the chance to enjoy it thoroughly.

Please know that we remain at your disposal and are ready to assist you with any future needs. Thank you once again for giving us the opportunity to rectify the situation.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Friendly and efficient

Really friendly team, never complained once about our bulky furniture and endless stairs! Dismantled everything and put it all back together. Really happy with the service, thank you

Date of experience: July 07, 2023

Reply from Fantastic Services

Dear Adel,

We truly cherish this amazing feedback and would like to thank you for taking the time to share it with us.

It would be such a pleasure for us to see you again and we look forward to having the chance of bringing a smile to your face once again.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Ivor and his team were super helpful

Ivor and his team were super helpful! They made the process very easy and made our move stress free! So happy with the services - polite, helpful and supportive - just what you want when you’re moving! Thanks guys!

Date of experience: July 07, 2023

Reply from Fantastic Services

Dear Natasha,

Thank you for your lovely feedback.
We are thrilled to know that our service providers have impressed you so much and we will make sure they are made aware of your feedback as it will surely be found very motivational.
We look forward to impressing you, even more, the next time.

Kind Regards,
Fantastic Services

Rated 1 out of 5 stars

I would not recommend this anytime.

I would not recommend this anytime.
It starts with a soft spoken fellow talking to you explaining everything and sending you the mail for quotation.
Then he calls up next day to ensure that you take their services by offering things like sofa and curtain cleaning complimentary.
After discussion, you call them to make a booking, perhaps they realise that they have given a very sweet deal and customers have no where else to go, they refuse to confirm anything which will be complimentary, but in fact provide higher charges than before.
It's a clear case of trying to fool customers to eeke out as much money as possible.
Naturally I didn't go with them.

Date of experience: July 03, 2023

Reply from Fantastic Services

Dear Anonymous,

We are truly sorry to hear about the experience you had with our booking process. It is disheartening to know that we did not meet your expectations and that the cleaning tasks were not completed satisfactorily. We deeply apologize for the inconvenience and frustration caused.

Our customer care team is eager to review the matter and present a suitable outcome.
In order for us to locate your file, could you please reach out to us at: customercare.social@fantasticservices.com and share your reference number.

Best regards,
Fantastic Services

Rated 5 out of 5 stars

Excellent customer services.

Usually an excellent company to work with - I use them a lot. However, I experienced a few problems with my last booking. I'm glad to report that FS sorted these very quickly and satisfactorily.

Date of experience: July 06, 2023

Reply from Fantastic Services

Dear Janet,

Thank you for sharing your feedback with us.

We are glad that we had the opportunity to reach you and solve the matter in a quickly manner.
Your endorsement means a great deal to our entire team and motivates us to keep delivering outstanding experiences.

We sincerely appreciate your trust in our services, and we look forward to serving you again in the future. Should you have any further questions or require any assistance, please don't hesitate to reach out. We are always here to help.


Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Sofa and rug cleaning

The company communicated well. The guy who came to us was courteous , professional and did a great job. I wouldn't hesitate to call them again.

Date of experience: July 07, 2023

Reply from Fantastic Services

Dear J,

We are so excited to know that you enjoyed the result of the service that you had done. This is all we aim at and it has been a pleasure for us to help you.

We look forward to seeing you again and providing another Fantastic Service for you next time when you would need it.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Had an absolutely amazing clean from…

Had an absolutely amazing clean from Fantastic Services today. My end of tenancy clean went really well and the flat is back to exactly how I remember it when I moved in and looks brand new. A huge thanks to the two ladies who did the clean today, it’s a very warm flat with no air conditioning so I’m very impressed with the great work done with no issues. Thanks again, I’ll definitely be using Fantastic Services again!

Date of experience: July 03, 2023

Reply from Fantastic Services

Dear Megan,

We truly appreciate your feedback and are so glad to know that you enjoyed your service.

We look forward to seeing you again and providing another Fantastic Service for you next time when you would need it.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Fantastic Services - We are really pleased with Fantastic…

We are really pleased with Fantastic Services today. The three nice gentleman from Bulgaria did an excellent job moving some of our domestic stuff into storage for us. We highly recommend your service. Mr & Mrs Murray.

Date of experience: July 02, 2023

Reply from Fantastic Services

Dear Mich,

Thank you very much for the lovely feedback. We are happy to know that you enjoyed your experience with us.

We always remain at your disposal and look forward to seeing you again.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Very engaging and helpful agent

Very engaging and helpful agent. Did a great job of explaining everything. Would definitely continue using the company as a res6

Date of experience: July 07, 2023

Reply from Fantastic Services

Dear Felix,

Thank you for sharing your experience.
Knowing that our customers are satisfied with the service we provide is very motivational for us and we will make sure we keep up the high standard and efficiency.
Thank you for allowing us to assist you.

Kind Regards,
Fantastic Services

Rated 5 out of 5 stars

Was looking for a great deal

Was looking for a great deal. That was the first one I have checked, however, once started talking with the customer service I immediately thought “that’s the right one” for many reasons: price is affordable, everything is clear and well explained, customer service outstanding.

Date of experience: July 06, 2023

Reply from Fantastic Services

Dear Torroni,

Thank you for sharing your experience.
Knowing that our customers are satisfied with the service we provide is very motivational for us and we will make sure we keep up the high standard and efficiency.
Thank you for allowing us to assist you.

Kind Regards,
Fantastic Services

Rated 1 out of 5 stars

Terrible

Terrible , renewed membership and booked end of tenancy clean including bathroom and en-suite - was then repeatedly called by different people trying to increase quote , even when asked not to get calls . One person so bad I thought a scammer and hung up . Really poor.

Date of experience: July 06, 2023

Reply from Fantastic Services

Dear Alison,

Thank you for bringing this matter to our attention, and we apologize for the negative experience you had with our team.

We understand the frustration caused by receiving unwanted calls and the feeling of being pressured to increase the quote. This is not the level of service we strive for, and we sincerely apologize for any distress caused. Rest assured, we will investigate this matter thoroughly and take appropriate action to ensure it does not happen again in the future.

We value your feedback and would like to make things right. A member of our customer care team will reach out to you personally to discuss your concerns in detail and find a suitable solution.

Best regards,
Fantastic Services

Rated 4 out of 5 stars

Rescheduling issues occurred…

Rescheduling issues occurred repeatedly. Your service told me they had to reschedule my Monday 26 June appointment to Friday 30 June, then texted on Thursday late afternoon telling me my cleaner on Friday will not come with equipment even though I already booked with equipment, then had to reschedule to Saturday 1st July at 9 AM, then my cleaner showed up on Saturday at 11:40 AM. Extremely unprofessional scheduling management so far.
The cleaner himself did a good job so no complaints there.

Date of experience: July 02, 2023

Reply from Fantastic Services

Dear Nina,

We are happy to know that you enjoyed your service.
Thank you so much for rating us and for sharing your comment. We truly cherish every feedback that we receive as we constantly work on improving.

We always remain at your disposal and look forward to seeing you again and providing an even more Fantastic Service for you next time when you need it.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Excellent removals service at a reasonable proce

My driver turned up on time, and was incredibly helpful with getting my things loaded and unloaded from my old flat into my new place. He even helped me get my mattress up the pretty narrow stairs!

Date of experience: July 01, 2023

Reply from Fantastic Services

Dear Olivia,

Thank you for taking the time to share your feedback.
Excellence is something we always strive to provide and we are happy to know that you were impressed.
We remain at your disposal and we look forward to assisting you again.

Warm Wishes,
Fantastic Services

Rated 1 out of 5 stars

Terrible user experience

Terrible user experience, I almost gave up and went to a different company. I got stuck in the members area for ages and had to open a different browser to get out of it.

I wanted to book carpet cleaning and leather sofa cleaning but couldn’t figure out how to do it do made too separate bookings.

If only I’d tried to book the carpet cleaning first, I would have been offered the sofa cleaning add on but I didn’t. Now I had to pay the annoyingly compulsory £3 environmental charge twice. It’s really not acceptable to force that charge on people. It should be optional or built into your profit margin. This is just virtue signalling.

If I hadn’t had previous good experience with the actual service I would definitely have gone elsewhere.

Date of experience: July 07, 2023

Reply from Fantastic Services

Dear Gill,

Thank you for sharing your feedback. We are truly sorry to hear about the occurred situation and would like to deeply apologize.

We always strive for efficiency and stress-free service and are concerned to see you have faced difficulty with our booking process.

Our customer care team will be delighted to look into this and get in touch with you shortly to discuss the matter further and find the best resolution.

Kind regards,
Fantastic Services