80,341 total
I love all the case options that casetify has! After my first case I was hooked and only buy from casetify! My only suggestion is that the customization portion is kind of glitchy when creating your custom cases. Other than that I think casetify is great!!
Date of experience: July 09, 2023
I love the durability and fun options for styles, but I find the website challenging (search ability can be limited and it’s never easy to return to a previous page/search), some options are extremely limited for barely older phones, and I wish there was an option to receive items much sooner than is offered or available. The quality of most of the cases I’ve purchased is very nice but getting to my purchases isn’t always easy (shopping for all of my family members). Thanks.
Date of experience: July 04, 2023
I love all the cool designs for the cases and how protective they are, I'm sure some people wouldn't like a case that was hard to get off but i do. It makes me feel like it's really protective when it's a tad difficult to get off. The only thing I was wish was for Android phones you could get all the options the iPhone has because they don't and for them to have been doing Android phones for a while now there's no reason why there's a difference.
Date of experience: June 29, 2023
I think the product is good, I bought a case for my niece for Christmas, I have heard no complaints, and I know she still has the case on her phone. Navigating the website however is difficult. I assume product information description is in the website somewhere, but I have never come across it. Last it’s great to have so many products but I think the search criteria needs to be refined, it was just frustrating for me to find a case without just choosing black, which again is difficult to find. None the less I was persistent and got some new things coming for myself.
Date of experience: July 08, 2023
The service attitude is good, but the transparent part of the purchased mobile phone case is easy to turn yellow, and the side part of the mobile phone case is easy to separate from the mobile phone after long-term use. I hope these problems can be improved.
Date of experience: July 06, 2023
I ordered this for my granddaughter for her birthday 🎂 I hope it comes in time and her younger sister will probably want one as well soon
Date of experience: July 09, 2023
I love how they ship everywhere and not just the USA! Out here at Disneyland and seen a lady with one, stopped her to ask about it, she showed me the website, now I have one coming in the mail to CANADA! How annoying pulling my phone out for one million pictures of my kids.
Date of experience: July 07, 2023
Product is Good. I am big fan of casetify but for website performance when i cash by mobile banking and pending order confirmation payment take a long time to finish. But overall journey is great!
Date of experience: July 06, 2023
The website says 10 day returns no questions asked, but that is not true. The return process is terrible. I was sent a defective case and Casetify has not taken, issued a refund, taken responsibility or resolved the issue. I will never buy from Casetify again. The customer service process shows how little they value and trust their customers.
Date of experience: July 06, 2023
Reply from CASETiFY
Hi Sayra,
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate Sia has been in touch via Email. Rest assured that we've been working on your order arrangements and she should be getting back to you shortly. Hopefully, we'll be able to get this sorted for you as soon as we can!
Thank you very much for your patience all along.
Regards,
Raegan @ CASETiFY
I ordered a case and as soon as I hit submit I noticed I ordered the wrong phone case. I went to cancel my order and reorder the case for the correct phone and unfortunately I was not able to. I sent an email for the order to be canceled and 2 days later still no response. The email was sent as soon as the order was placed so it’s frustrating the customer can’t even contact anybody for order related issues.
Date of experience: July 07, 2023
Reply from CASETiFY
Hey there!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
Regards,
Anaya@CASETiFY
There is a huge impression made during ordering and delivery. The website is easy to use, and I got my item only six days after ordering.
Date of experience: July 03, 2023
The payment system would not accept my credit card, so I had to pay through PayPal, using the exact same card. There is also absolutely no reason for this company to require a phone number to place an order. Also, I did not tick the box agreeing to receive promotional materials, and yet I received 2 emails and a text within 2 minutes of placing my order. It's absurd.
Date of experience: July 07, 2023
I get all cases from casetify.My kids love the design and variety.The protection is amazing.I can’t tell you how many times my teenagers have dropped their cellphones and no cracks or scratches on their iPhones.It’s worth the money
Date of experience: July 08, 2023
Wasn’t aware that if I signed up, the 10% discount would only be available for 40 something minutes. What a waste. I bought a new product and I knew the discount wouldn’t work for it, but I still signed up anyways so I could maybe use the code in the future, but now I’m just going to lose it now. :(
Date of experience: July 09, 2023
Changed my billing address
Somehow the website changed my billing address to alabama from the actual state???? Just messed everything up. Might have to cancel my entire credit card because of a phone case. This actually sucks so bad.
Date of experience: July 09, 2023
Reply from CASETiFY
Hello Nick,
We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it.
We have sent you an email so we can help you further.
If you are having difficulties, please let us know via Email and we’ll ensure it is taken care of.
Thank you very much.
Jade@CASETiFY
Casetify has so many cute phone cases and they are super durable. A perfect gift for yourself or anyone you know. Definitely recommend!
Date of experience: July 07, 2023
Casetify always takes good care of their products and customers. I had a very easy time ordering on their website and it arrives quickly. Thank you Casetify.
Date of experience: July 07, 2023
I love the designs and sustainability for the environment. Minus one star because I haven’t used the case yet and the price is relatively high. I hope the product is worth it.
Date of experience: July 07, 2023
I think this was an easy platform to use and look at different cases, overall i enjoyed it and got a few products myself
Date of experience: July 01, 2023
Happy to done with my first time online shopping at CASETIFY. Hope the delivery on time and the case is worth the wait!
Date of experience: July 09, 2023
