Hotter Shoes Reviews

5,060  •  Excellent
TrustScore 4.5 out of 5

4.3

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5,060 total

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Rated 5 out of 5 stars

SWIFT AND RELIABLE

Very swift service and always confident they will exchange or refund if needed. Also the flexibily on sizing and fitting and their awareness of the need for removable insoles sometimes.
This all means I don't now go for shoes anywhere else.

Date of experience: June 25, 2023

Reply from Hotter Shoes

Hi Valery,
Thank you for giving us 5 stars. It is really appreciated that you took the time out of your day to review us.
We’re delighted to hear you’re pleased with both the service and products received.
Please be assured your kind comments have been passed on to the relevant teams.

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Rated 5 out of 5 stars

Can’t go wrong

As usual, Hotter provided excellent service when buying shoes. I have bought many pairs from them over the years. I feel confident to buy their shoes online as when I first went to the store they measured my feet; I need very wide shoes and struggled to find well fitting shoes before.

Date of experience: June 28, 2023

Reply from Hotter Shoes

HI Eliza E,
Thank you for the 5 Star review! We are always delighted to hear that our service is living up to our high expectations.
We really appreciate the kind words of support and your kind comments have been passed on.
We look forward to seeing you shopping with us again soon.

Rated 5 out of 5 stars

Comfort that's amazing!

I love Hotter shoes! The Thor II pair I just bought are so comfortable and the Smoke colour is exactly what I want to wear with the new suit I got for a family wedding. Thank you Hotter!
The website is easy to use and delivery was fast. But it is the comfort of shoes that fit well and cushion my feet that brings me to Hotter every time.

Date of experience: June 29, 2023

Reply from Hotter Shoes

Hi Geoffrey, thank you for your review. We are pleased to hear you have found the perfect style for your family wedding. It's always nice to hear from customers who are pleased with our products and service. We will ensure your feedback is passed on to the teams.

Rated 5 out of 5 stars

Reliability

I have always received good service.
The shoes or boots have always been as ordered.

I find the shoes are comfortable, easy to clean and long lasting if well cared for - an example would be a pair of Gore-Tex boots which I took to Australia before the pandemic. I wore these for a trip around Kangaroo Island in terribly wet weather. These are still in use albeit my second best pair now.

Date of experience: June 26, 2023

Reply from Hotter Shoes

Hi Mrs P Hawes,
Thank you for the wonderful feedback and giving us a 5 star review, It is lovely to hear you are happy with the comfort and support from your lovely Gore-Tex boots whilst on your holiday to Australia.
We look forward to seeing you back shopping with us again very soon.

Rated 5 out of 5 stars

They shoes arrived within 3 days…

They shoes arrived within 3 days amazing. Tried them on very comfortable. Not worn them out, sure they will be fine, glad I bought the wider fitting.

Date of experience: June 29, 2023

Reply from Hotter Shoes

Hi Helen, thank you for taking time to provide a review. It's always a delight to hear from customers who are pleased with our products and service. We will be sure to pass your comments on to the team.

Rated 5 out of 5 stars

Really quick delivery of 2 pairs

Really quick delivery of 2 pairs, one pair sent back, good communication from Hotter then who said they had received them and will email me when the money is returned Couldn't be better really.

Date of experience: June 27, 2023

Reply from Hotter Shoes

Hi Ruth, we are delighted to hear you are pleased with our products and service.

Rated 5 out of 5 stars

Easy website to follow

Easy website to follow. Great product plenty of choice. Ladies shoes seem to be slightly larger only company where 4.5 fits comfortably - everywhere else it's a 5. Seem a bit pricey but offers okay - mind you, you pay for quakity

Date of experience: June 26, 2023

Reply from Hotter Shoes

Hi Peter. Thank you for leaving a 5 star review. We see you were lucky enough to be able to take advantage of our sale.

Rated 2 out of 5 stars

Easy 2. Ordered wide fitting sandal Easy2

Ordered wide fitting sandal Easy2, but they were no wider, if not somewhat narrower, than the original pair I was replacing. The toe shape was more pointed and less rounded so I did not gain anything by having gone up half a size.The leather was also disappointing. My original pair had soft, quality leather, the new pair is flat and cardboard-like. Just very disappointed.

Date of experience: June 30, 2023

Reply from Hotter Shoes

Hi, thank you for taking time to leave a review and offering us your feedback. We are really sorry to hear of your disappointment with your recent Hotter purchase. Please send your details to the team at support@hotter.com and we will be happy to pass your comments on to the Design Team.

Rated 5 out of 5 stars

Easy web site to order from

Easy web site to order from. I was kept informed as to where and when my purchase would arrive. Sadly I had to return my sandals as they were a little too short, but the return process was easy and efficient, would shop with Hotter again.

Date of experience: June 25, 2023

Reply from Hotter Shoes

Hi Sheila, thank you for your review. We are pleased to hear that our service is living up to our high expectations and you have found the returns process easy. We will be sure to pass your feedback on to the Hotter team.

Rated 5 out of 5 stars

I ordered 2 different sizes in same…

I ordered 2 different sizes in same style to get the ideal fit. Returns label included in parcel. Brilliant, no fuss , easy to return unwanted pair with sticky preprinted label.

Date of experience: June 21, 2023

Reply from Hotter Shoes

Hi Sharon, thank you for taking time to provide a review. It's always nice to hear from customers who have been pleased with our products and service. We are pleased to hear you found the returns process easy and will pass your feedback on to the relevant teams.

Rated 1 out of 5 stars

Hotter footwear not quality anymore

After buying Hotter shoes for over 25 years and been really happy with them I have recently had to return two pairs of sandals that after little wear, the gold coating inside one was coming off and the other sandals the inside covering again coming away. I was given a full refund. I noticed in the Southport shop they have a large section of imperfect sandals some with gold coming off which I find shocking and have never seen this in a shoe shop before. Another pair of new Hotter sandals that were very uncomfortable and caused a large blood blister after a week, I have thrown out. I am saddened how this once excellent company has gone downhill and will never buy from them ever again.

Date of experience: June 30, 2023

Reply from Hotter Shoes

Hi Marian, thank you for your review and for taking time to offer us your feedback. Any feedback received from customers helps improve our service going forward. We are really sorry to hear of the problem you have experienced with your Hotter sandals and are keen to investigate the issue further. Please send the details of the style to us at support@hotter.com to enable us to pass your feedback on to our Design Team.

Rated 1 out of 5 stars

You couldn't make this up..

You couldn't make this up... three weeks after returning 2 pairs of shoes (one of which had marks on so weren't wearable) and following a phone call to confirm they had received both pairs, as they were in the same parcel and on the same order number, I have been refunded for ONE pair only. I have no shoes, been charged twice for postage - once to send out and once to return - and now am still out of pocket. How is this possible? Yes, I have contacted Hotter with my order number but am so fed up that it takes emails, phone calls and reviews on here to get any kind of action and even then still no justification as to why I have to pay twice for postage.

Date of experience: July 07, 2023

Reply from Hotter Shoes

HI Debbie, thank you for your review. It's really appreciated when a customer takes time to offer us their feedback. We are really sorry our service has not been to the high standard we expect and would like to investigate this further. Please be assured, your comments will be passed on to the relevant teams. Please send your details to us at support@hotter.com.

Rated 5 out of 5 stars

I love Hotter sandals

I love Hotter sandals. I have multiple issues with my feet, high instep, arch support needed, blister at the drop of a hat and I do lots of walking. Hotter sandals are the only consistently comfortable, hard wearing and supportive sandals.
The website is friendly and easy to use. Hotter keep you informed about stock etc.

Date of experience: June 19, 2023

Reply from Hotter Shoes

Hi Ali H,
Thanks for taking the time and leaving us a 5 star review.
The quality of our shoes are exactly what we aim for, so it is always lovely to hear when our customers are happy with the design and comfort built into our shoes.
Your comments have been forwarded to the relevant team.

Rated 1 out of 5 stars

A dissapiontment

My local store closed and then meant a three hour round trip to my next nearest store. So I ordered a pair of Lucania walking sandals online They arrived, fitted perfectly but some bright spark thought it would be a good idea to stick a thick leather Hotter branded patch in the heel area. Other retailers are selling this product without the leather patch so I am returning these sandals and will purchase from them instead.

Date of experience: July 07, 2023

Reply from Hotter Shoes

Hi Norma,
Thank you for taking the time to offer your feedback.
We're sorry to hear that you were left unsatisfied with your recent Hotter Sandal.
If there is anything we can assist you in further , then please send in your order/customer details to support@hotter.com
We hope we can make your next experience with Hotter better.
Please be assured your comments have been passed onto our design team.

Rated 5 out of 5 stars

Totally satisfied customer

Ordering was easy. Very comfortable sandals bought especially for my upcoming holiday. I have had knee replacement surgery so needed a good pair of walking sandals. Thanks Hotter

Date of experience: June 25, 2023

Reply from Hotter Shoes

Hi Michele, thank you for your 5 star review. We are always pleased to hear from customers who have been happy with our products and service. We are delighted to hear you have found a suitable pair of sandals to provide you with comfort. Your comments have been passed on to the team.

Rated 5 out of 5 stars

Comfy

Shoes are as advertised, smart, comfortable. Didn’t take long to arrive. The discount is an added bonus.

Date of experience: June 26, 2023

Reply from Hotter Shoes

Hi Cowley,
Thank you for the wonderful feedback and giving us a 5 star review,
Your kind comments have been passed on. It is lovely to hear you are enjoying your new smart shoes and happy with the service provided.
We hope to see you back shopping with us again very soon.

Rated 5 out of 5 stars

Reliable Quality

Always prompt delivery and great quality comfy shoes. My favourite shoe shop!

Date of experience: June 29, 2023

Reply from Hotter Shoes

Hi Jean, thank you for taking time to provide a review. We are always delighted to hear from customers who have been pleased with our products and service. We are happy to hear Hotter is your favourite shop and hope you continue to shop with us. We will be sure to pass your comments on to the Hotter team.

Rated 5 out of 5 stars

A Company That Cares!

At last I have found the shoes that suit my sensitive feet in a style that suits me !
Quick delivery and good service. An all round good experience.

Date of experience: June 26, 2023

Reply from Hotter Shoes

Hi Carol Pringle,
Thank you for the wonderful feedback and giving us a 5 star review,
We do appreciate your comments regarding the all round experience you always receive from us,
Your kind words have been passed on to the relevant departments and we look forward to you shopping with us again soon.

Rated 5 out of 5 stars

Excellent Products

Excellent products, easy to buy online and free delivery within 3 working days. Purchased sandals for my mum who has walking difficulties, easy for her to put on and light enough for her to get about, perfect.

Date of experience: June 20, 2023

Reply from Hotter Shoes

Hi Kathryn,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
It is lovely to hear you find our products excellent and happy with the services provided.
We look forward to seeing you shopping with us again soon.

Rated 5 out of 5 stars

Quality footwear and a speedy despatch service to boot

I’ve ordered from Hotter several times in the past due to their quality footwear. My shopping experience has always been one of ease due to their speedy dispatch and delivery time. Will definitely be ordering again.

Date of experience: June 19, 2023

Reply from Hotter Shoes

Hi Nisareen Khan,
Thanks for giving us 5 stars. It's really appreciated. Glad to hear you have been happy with your Hotter Purchases over the years and we look forward to you shopping with us again soon.
Your kind comments have been passed onto the relevant departments.